FOR OUR RESIDENTS
How can we help? Below you’ll find links to complete a maintenance request, pay your rent, and frequently asked questions. Not what you’re looking for? Send us a message, and we’ll respond within the day.
At Sunchase we pride ourselves on our top-notch customer service. Thank you for ranking us as one of the top customer service providers in the apartment industry!
If you’d like to view our paperwork prior to coming into the office, you can download them below. Please keep in mind that the Policies and Procedure Handbook is an extension of our lease. If you have any questions, we’d be happy to help!
Need something fixed? Complete a maintenance request by clicking below. Our maintenance team typically responds to requests within 24 hours. If this is an emergency request, please call our emergency maintenance hotline at (540) 442-4800.
Did you know you can check your currrent balance and see the details of your balance due? It’s so easy! Click below to pay your rent or check your balance via Resident Connect. Use a credit card and never pay late! E-checks are FREE!
Be sure to register on our resident portal to access all of your personal Sunchase information. Download forms, submit a maintenance request, pay rent, and more! Please contact us if you have any questions about registering for Resident Connect.
A parking pass is included with each residents lease agreement. Residents have the option to pay for a reserved parking space directly outside of their building. Each space will be $50.00/month and payment will be due with your monthly rental installment. Spaces are limited, and leased on a first-come-first served basis. Once all spaces have been purchased, no further requests will be accepted. Requests must be completed online.
You have questions? We have answers. Here are some of our most frequently asked questions. If you don’t see what you’re looking for, please contact us by sending us a message or calling.
Each time a payment is late, or you have an outstanding balance on your account of $100 or more, you are charged a late fee and a legal fee and you will receive a notice of noncompliance from us regarding your delinquency. The late fee is the fee charged in accordance with your lease due to not paying your rent on or before the due date, and the legal fee is the actual attorney fee incurred by us to seek legal advice due to your noncompliance with your lease and to have the notice of noncompliance drafted by a law firm.
In order to ensure our residents available parking spaces, our parking lots are permit parking only. We have available guest spots marked with Guest Parking throughout the property on a first-come, first-serve basis. We do, however, issue temporary parking passes to guarantors of the tenant. Temporary passes can be obtained by the guarantor in the leasing office. For more information, reference this policy: Parking Policy