FOR OUR RESIDENTS

How can we help? Below you’ll find links to complete a maintenance request, pay your rent, and frequently asked questions. Not what you’re looking for? Send us a message, and we’ll respond within the day.

At Sunchase we pride ourselves on our top-notch customer service. Thank you for ranking us as one of the top customer service providers in the apartment industry!

Forms
If you’d like to view our paperwork prior to coming into the office, you can download them below.  Please keep in mind that the Policies and Procedure Handbook is an extension of our lease. If you have any questions, we’d be happy to help!

Resident Handbook

Your resident handbook contains everything you need to know about living at Sunchase. Click on the link below to download a copy.

Download Resident Handbook

Sample Lease

Can’t find your lease? No problem. Click the link below to download a sample lease.

Download Sample Lease

Channel Lineup

Check out our channel lineup! Click Here.

Move-in checklist

Download our move-in checklist Here.

Maintenance
Need something fixed? Complete a maintenance request by clicking below. Our maintenance team typically responds to requests within 24 hours. If this is an emergency request, please call our emergency maintenance hotline at (540) 442-4800.

Pay Rent
Did you know you can check your currrent balance and see the details of your balance due? It’s so easy! Click below to pay your rent or check your balance via Resident Connect. Use a credit card and never pay late! E-checks are FREE!

Resident Portal
Be sure to register on our resident portal to access all of your personal Sunchase information. Download forms, submit a maintenance request, pay rent, and more! Please contact us if you have any questions about registering for Resident Connect. 

Reserved Parking
A parking pass is included with each residents lease agreement. Residents have the option to pay for a reserved parking space directly outside of their building. Each space will be $50.00/month and payment will be due with your monthly rental installment. Spaces are limited, and leased on a first-come-first served basis. Once all spaces have been purchased, no further requests will be accepted. Requests must be completed online.

RENOVATED APARTMENTS

Upgrade next year and sign a renovated apartment!

FAQs
You have questions? We have answers. Here are some of our most frequently asked questions. If you don’t see what you’re looking for, please contact us by sending us a message or calling.

Current Residents

What do I do if my Internet isn’t working?

If you have lost Internet service in your apartment, first try restarting your router. If this does not resolve connection issues please call Elauwit directly at (800)-611-9837.

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When is rent due?

Rent is due on the 1st of the month. If rent is received after the 5th day of the month, it will be considered late and charges will apply.

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What are the differences between the late and legal fees charged? Can any of these be waived?

Each time a payment is late, or you have an outstanding balance on your account of $100 or more, you are charged a late fee and a legal fee and you will receive a notice of noncompliance from us regarding your delinquency.  The late fee is the fee charged in accordance with your lease due to not paying your rent on or before the due date, and the legal fee is the actual attorney fee incurred by us to seek legal advice due to your noncompliance with your lease and to have the notice of noncompliance drafted by a law firm.

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How do I pay rent?

Click Here to pay online, we also accept checks and money orders in the office.

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Who do I call when the power goes out?

Contact Harrisonburg Electric Commission (HEC) at (540)-434-5361, then call the maintenance hotline at (540) 442-4800.

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Do Harrisonburg buses come to your property?

Yes, we have two bus stops located on our property. One is located on Sunchase Drive and the other is at the end of Chase Court. One route is a direct route to the JMU campus and back.

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Do you have security cameras on your property?

Yes, there are security cameras in and around the clubhouse.

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Am I responsible if my roommates don’t pay their rent?

Since you have your own individual lease, you are only responsible for your own rent.

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What is the guest parking policy?

In order to ensure our residents available parking spaces, our parking lots are permit parking only.  We have available guest spots marked with Guest Parking throughout the property on a first-come, first-serve basis.  We do, however, issue temporary parking passes to guarantors of the tenant.  Temporary passes can be obtained by the guarantor in the leasing office. For more information, reference this policy: Parking Policy 

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